3-Year Warranty

Clear, reliable, and well-documented coverage. For consumer customers: 24 months of legal warranty + 12 additional months of commercial warranty. Dedicated terms apply for businesses and professionals.

Warranty Sheet (PDF) B2C Terms B2B Terms
Up to 36 months Total coverage according to official Dr Kampes terms.
B2C and B2B A single sheet with a dedicated section for consumers and professionals.
Proof of purchase Order, invoice, or equivalent document required to open a claim.
Product batch If available, it speeds up the technical verification.

Who is covered

Section A — Consumer customers (B2C)

24 + 12 months

  • 24 months of legal warranty of conformity.
  • 12 additional months of Dr Kampes commercial warranty (total: 36 months from delivery).
  • Primary remedy: repair. If not feasible, a 20% discount on a new purchase may be possible.
Section B — Businesses and professionals (B2B)

12 + 24 months

  • 12 months of warranty for defects according to B2B terms.
  • 24 additional months of Dr Kampes commercial warranty.
  • Defect must be reported within 8 days of discovery.
  • No returns without prior authorization from the seller.

What is covered

Covered cases

  • Conformity defects or flaws covered by the applicable terms.
  • Abnormal structural failures not attributable to improper use or normal wear.
  • Issues verifiable through documentation, photos, and product inspection.

Main exclusions

  • Physiological wear due to normal use.
  • Improper use or use in unintended environments.
  • Lack of maintenance, tampering, or unauthorized repairs.
  • Accidental damage, impacts, cuts, external agents, or undisputed transport damage.

How to open a claim

  1. Prepare your purchase references — order number, invoice, or other document proving the purchase.
  2. Find the product batch — if available, it helps identify the product and speed up the claim.
  3. Document the issue — clear description of the defect and detailed photographs of the affected parts.
  4. Wait for official instructions — do not send the product without authorization: the return must first be approved by Dr Kampes.
Note: if the product shows a suspected loss of fitness for its safety function, stop using it immediately and contact support.

Frequently asked questions

Do Dr Kampes really have a 3-year warranty?

Yes. Coverage extends up to 3 years according to the official Warranty Sheet. The structure varies depending on the type of customer: consumer or business/professional.

Is the product automatically replaced in the third year?

No. The primary remedy is repair. If not feasible, other remedies provided for in the Sheet may apply, including, in certain cases, a 20% discount on a new purchase.

Does the warranty also apply to businesses and professionals?

Yes, but with specific B2B terms described in Section B of the Warranty Sheet and in the B2B Supply Terms.

Can I send the product back right away?

No. No returns are accepted without prior authorization. A claim must first be opened with the required documentation.

What documents are needed to open a claim?

Proof of purchase, description of the issue, photographs, and, if available, the product batch.

Official documents

3-Year Warranty Sheet

Single document with B2C and B2B sections.

Open

B2C Terms of Sale

For purchases by consumer customers.

Open

B2B Supply Terms

For purchases by businesses and professionals.

Open