3-Year Warranty

Clear, serious and documented coverage. For individual consumers: 24 months statutory warranty + 12 months additional commercial warranty. Dedicated terms apply for businesses and professionals.

Warranty Card (PDF) B2C Terms B2B Terms
Up to 36 monthsTotal coverage according to official Dr Kampes terms.
B2C and B2BA single document with dedicated sections for consumers and professionals.
Proof of purchaseOrder, invoice or equivalent document required to open a claim.
Product batchIf available, speeds up the technical verification process.

Who is covered

Section A — Individual consumers (B2C)

24 + 12 months

  • 24 months statutory conformity warranty.
  • 12 additional months Dr Kampes commercial warranty (total: 36 months from delivery).
  • Primary remedy: repair. If not feasible, a 20% discount on a new purchase may apply.
Section B — Businesses and professionals (B2B)

12 + 24 months

  • 12 months defect warranty under B2B terms.
  • 24 additional months Dr Kampes commercial warranty.
  • Defect must be reported within 8 days of discovery.
  • No returns without prior authorisation from the seller.

What is covered

Covered cases

  • Conformity defects or faults covered under the applicable terms.
  • Abnormal structural failures not attributable to misuse or normal wear.
  • Issues verifiable through documentation, photos and product inspection.

Main exclusions

  • Physiological wear from normal use.
  • Misuse or use in unintended environments.
  • Lack of maintenance, tampering or unauthorised repairs.
  • Accidental damage, impacts, cuts, external agents or uncontested shipping damage.

How to open a claim

  1. Prepare your purchase details — order number, invoice or other document proving the purchase.
  2. Retrieve the product batch number — if available, it helps identify the product and speed up the process.
  3. Document the issue — a clear description of the defect and detailed photos of the affected parts.
  4. Wait for official instructions — do not send the product back without authorisation: the return must first be approved by Dr Kampes.
Note: if the product shows signs of suspected loss of its safety function, stop using it immediately and contact support.

Frequently asked questions

Do Dr Kampes really come with a 3-year warranty?

Yes. Coverage extends up to 3 years according to the official Warranty Card. The structure varies depending on the type of customer: individual consumer or business/professional.

Is the product automatically replaced in the third year?

No. The primary remedy is repair. If not feasible, other remedies outlined in the Warranty Card may apply, including in certain cases a 20% discount on a new purchase.

Does the warranty apply to businesses and professionals too?

Yes, but under specific B2B terms described in Section B of the Warranty Card and in the B2B Supply Conditions.

Can I send the product back straight away?

No. No return is accepted without prior authorisation. A claim must first be opened with the required documentation.

What documents are needed to open a claim?

Proof of purchase, description of the issue, photographs and, if available, the product batch number.

Official documents

3-Year Warranty Card

Single document with B2C and B2B sections.

Open

B2C Sales Terms

For purchases by individual consumers.

Open

B2B Supply Terms

For purchases by businesses and professionals.

Open